Refund and Cancellation Policy
Last updated: Draft — pending legal review
This policy covers the Yellow Programme, the paid twelve-week programme sold at spotyellow.com. It does not change the terms for the free Yellow apps and tools. Where this policy and the Programme Terms differ, the Programme Terms govern.
1. A full refund before the programme starts
If you change your mind at any time before the programme starts on 1 December 2026, we refund you in full. No form, and no questions. Email [email protected] from the address you paid with, and we process the refund to your original payment method.
2. If we cannot serve your area
The programme includes a blood panel collected at home by our diagnostic partner. If our partner cannot collect from your pincode by the time the programme starts, we refund you in full, and you keep your founding place and founding rate for whenever we do reach you. The choice is yours: wait, or take the refund.
3. If we do not launch
If the programme does not start, we refund every founding member in full. Your payment is held against a seat, not against a promise you cannot get back.
4. After the programme starts
Once the programme has started, part of what you paid for has been delivered: the blood panel is booked or drawn, and the doctor has begun reading your file. From that point refunds are considered case by case, in good faith, based on what has and has not been delivered. If something has gone wrong on our side, tell us. We would rather make it right than keep money we have not earned.
- Blood panel not yet booked: refunded in full, less nothing.
- Blood panel booked or drawn but consultation not yet held: partial refund reflecting the panel cost.
- Consultation held and plan delivered: no refund, as the core of the programme has been delivered.
The exact figures are confirmed here once the diagnostic-partner and consultation costs are set.
5. How long refunds take
We start a refund within three working days of agreeing it. Your bank or card issuer then takes its own time to post it, usually five to ten working days. Refunds go back to the original payment method through our payment processor.
6. How to reach us
For any refund or cancellation, email [email protected], or see the Contact page for our full details. Grievances can be raised with our Grievance Officer, Chandni A Menda, at [email protected].